Privacy Policy

 

Your privacy is very important to us, this Privacy Policy is for you to understand how we collect, use, communicate, disclose and safeguard your personal or business information by using or accessing our website, giving your explicit consent either in writing or verbally, by agreeing to our booking conditions or the terms & conditions attached to any purchase or competition (including gift vouchers), entering competitions or booking a photoshoot with us, indicates your acceptance of this Privacy Policy and any changes to it. This policy is also intended to advise you of the choices you have regarding our use of your information and how you can correct that information.

 

Dion Gallichan Photography may change this policy at any time or for any reason. We will alert you about any changes by updating from time to time by updating this page. You should check this Privacy Policy from time to time to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of our website after the date such revised Privacy Policy is posted.

 This policy is effective from 01/12/2024.

 

Who We Are

 We are Dion Gallichan Photography Ltd. Our registered office is: 12 Northfield Road, Soham, Ely, Cambridgeshire CB7 5UE and our company number is 08938913.

 

What Information We Collect From You

We may collect information about you in a variety of ways including through our website, when you make an enquiry or a booking (either over the telephone, through social media, in person, or via email or SMS), through our social media channels, at our events, through competitions or prize draws we run, and via other forms of communication including email and direct mail. 

The information we collect may include:

  • We will often ask for information that may include your name, postal address, email address, telephone number, age, gender, occupation, details of your lifestyle or habits and whether you are interested in receiving further information from us.
  • In addition, when you make a booking with us or purchase a gift certificate, information gathered may include credit/debit card details or bank details and other personal data.

 

Some of our marketing activity may include a ‘recommend a friend’ promotion. In this instance your details may have been provided to us by somebody who knows you. The person who has passed your details onto Dion Gallichan Photography for this activity will need to advise you and have your permission to send your personal details to us. Your personal information will be handled in the way detailed in this privacy policy.

By accessing our website and social media channels, our servers may also collect derivative data about you, such as your IP address, your browser type, your operating system, your access times, the device you are using to view our sites, and the pages you have viewed directly before and after accessing our sites.

 

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, for internal record keeping and we may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided and given consent for us to contact you with.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.  We will only contact you if you have given us permission for us to contact you in methods outlined above.

 

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.

Personal data that you have provided may be used for the following purposes and services:

Analytics
Google Analytics
Personal Data: Cookies and usage data

Contacting the User
Mailing List or Newsletter, Facebook Messenger, Mailshots & Mailed Correspondence, Promotional Material
Personal Data: Cookies, email address, first name and last name, correspondence address, text and telephone

Managing Contacts & Sending Messages
Mailchimp, Facebook Messenger, Email
Personal Data: email address

Gift Vouchers, Competitions & Promotions
Gift Vouchers, Scratchcard, Facebook & Events, Mailshots, Entry Forms
Personal Data: first and last name, correspondence address, email, text, telephone, Facebook, Instagram, Messenger, What’s App

Dion Gallichan Photography will not obtain personally identifying information about you when you visit our site, unless you choose to provide such information to us and consent for us to communicate with you, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

 

Why Do We Collect This Information?

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use the information collected about you to:

  • Facilitate, fulfil and manage any photo shoot that you have booked with us.
  • Notify you about updates and changes regarding your photo shoot or any products or services purchased from us.
  • Provide you with further information about the products & services that we offer.
  • Compile anonymous statistical data and analysis for use internally.
  • Deliver targeted advertising, newsletters, promotions and other information regarding our website, products, services and business practices to you.
  • Email you regarding your upcoming photo shoot or any products or services purchased from us.
  • Send you relevant newsletters.
  • Send you relevant communications by post to your given address.
  • Contact you by post, e-mail, SMS, Facebook, Instagram, Messenger, What’s App.
  • Generate a personal profile about you to make future visits to our studio or our website more personalised.
  • Increase the efficiency and operation of our studio and our website.
  • Monitor and analyse usage and trends to improve your experience of our studio & website.
  • Notify you of updates to our website, and our terms & conditions.
  • Offer information on relevant new or existing products, services, and/or recommendations to you.
  • Perform other business activities as needed.
  • Request feedback and contact you about your use of our website, and the services we provide you.
  • Respond to customer service requests.

 

How We Use Your Personal Information

 We may process, use or share information we have collected about you in certain situations as explained above. 

 

With your consent

 Where possible we will explicitly seek your consent to use your information for any purpose other than what it was collected for. By becoming a customer, we may also rely on another legal basis to process your personal information, such as having a Legitimate Interest. Before we do this, we will carry out a suitable test to ensure it is the appropriate lawful basis for processing your personal information, and it does not infringe your rights and freedoms. We will inform you if we intend to process your information in this way and provide a simple method for you to opt out of the communication if you wish to do so.

 

For Contractual Purposes

We may disclose only relevant information about you to uphold our contractual obligations to you as a customer in fulfilling your enquiry, booking or purchase made from us. This may include disclosing relevant personal information with third-party businesses and organisations, including banking organisations, our suppliers and public authorities. This may include transferring your data outside of the European Union. 

 

By Law or to Protect Rights

If we believe the release of information about you or your business is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities or fraud protection and credit risk reduction.

 

Third Parties

We will only share your personal data with third-party businesses when there is a requirement to do so to fulfil our contractual obligations to you. As a Data Controller we will take all suitable precautions to ensure your data is managed and processed with our own Privacy Policy when sharing your data. 

 

For Training Purposes

If you telephone us, calls may be recorded for training and quality purposes. We will only share your personal information with our authorised service providers, and only as necessary to complete a transaction that you have specifically requested.

  

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on our website, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimise your online experience with us.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out in/out cookies, plug-ins, or settings.

 

Other

We may also pass your details to any successor to our business (or any relevant part of it).

Information you provide may also be used for statistical purposes.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

 

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

On Our Website

 We may use cookies, tracking pixels, and other tracking technologies on our website to help customise our sites and improve your experience.

We may use Google Analytics to understand which website pages you are visiting and to help improve the customer journey through the website and site effectiveness. This data allows us to improve the quality of your visit and develop programs, navigation and content that will be of interest to you. Google Analytics leaves cookies on your browser, but this does not identify you personally.

On diongallichanphotography.com we may use other third-party cookies or web beacons. The website system is protected by firewalls. We collect information about your computer (not your name, address, email address or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit. By using our website, you agree to be bound by our Cookie Policy.

 

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

 

Links To Other Websites

Dion Gallichan Photography may contain links to many other websites. Dion Gallichan Photography cannot guarantee the accuracy of information found at any linked site. Links to or from external sites not owned or controlled by Dion Gallichan Photography do not constitute an endorsement by Dion Gallichan Photography or any of its employees of the sponsors of these sites or the products or information presented therein.

By accessing this website, you are agreeing to be bound by our website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

 

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site or through our Facebook page. For further information see the email policies below.

 

Email Policies

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your e-mail address solely to provide timely information about Dion Gallichan Photography.

We will maintain the information you send via e-mail in accordance with applicable law.

 

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all email sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

 

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to Dion Gallichan Photography using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the personal information held, please contact us.

If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

Intellectual Property Rights

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Dion Gallichan Photography or its licensors. The use of our trademarks, content and intellectual property is forbidden without express written consent from Dion Gallichan Photography.

All copyrights, trademarks, patents and other intellectual property rights in and on our website and all content and software located on the site shall remain the sole property of Dion Gallichan Photography or its licensors. The use of our trademarks, content and intellectual property is forbidden without express written consent from Dion Gallichan Photography. You must not:

  • Republish material from our website without prior written consent.
  • Sell or rent material from our website.
  • Reproduce, duplicate, create derivative, copy or otherwise exploit
    material on our website for any purpose.
  • Redistribute any content from our website, including on to another

 

Acceptable Use

You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website. Prohibited behaviour includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

You must not use our website to send unsolicited commercial communications. You must not use the content on our website for any marketing-related purpose without our express written consent.

 

Restricted Access

We may in the future need to restrict access to parts (or all) of our website and reserve full rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.

 

Use of Testimonials

In accordance with the FTC guidelines concerning the use of endorsements and testimonials in advertising, please be aware of the following:

Testimonials that appear on this site are received via text, audio or video submission. They are individual experiences, reflecting real-life experiences of those who have used our products and/or services in some way. They are individual results and results vary. We do not claim that they are typical results. The testimonials are not necessarily representative of all of those who will use our products and/or services.

 

The testimonials displayed in any form on this site (text, audio, video or other) are reproduced verbatim, except for correction of grammatical or typing errors. Some may have been shortened. In other words, not the whole message received by the testimonial writer is displayed when it seems too lengthy or not the whole statement seems relevant to the public.

 

Dion Gallichan Photography is not responsible for any of the opinions or comments posted on diongallichanphotography.co.uk or its Facebook page. Dion Gallichan Photography is not a forum for testimonials; however, we provide testimonials as a means for customers to share their experiences with each other. To protect against abuse, all testimonials appear after they have been reviewed by management of Dion Gallichan Photography. Dion Gallichan Photography does not share the opinions, views or commentary of any testimonials on Dion Gallichan Photography website of Facebook page – the opinions are strictly the views of the testimonial source.

The testimonials are never intended to make claims that our products and/or services can be used to diagnose, treat, cure, mitigate or prevent any disease. Any such claims, implicit or explicit, in any shape or form, have not been clinically tested or evaluated.

 

How Do We Protect Your Information

The data we collect from you will be stored within the UK. By submitting your personal data, you agree to the storing and processing of this data. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.

Dion Gallichan Photography may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.

For site security purposes and to ensure that this service remains available to all users, Dion Gallichan Photography uses software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

 

Transferring your data outside of the EU

If we need to transfer your data outside of the European Union, we will ensure the organisation receiving the data has adequate safeguards in place that comply with the most up to date UK privacy laws, that individuals’ rights are enforceable and effective legal remedies for individuals are available following the transfer.

 

Disclaimer and Limitation of Liability

Dion Gallichan Photography makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.

All the materials on this site are provided ‘as is’ without any express or implied warranty of any kind, including warranties of merchantability, non-infringement of intellectual property or fitness for any particular purpose. In no event shall Dion Gallichan Photography or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if Dion Gallichan Photography has been advised of the possibility of such loss or damages.

 

Policy For Children

Other than the collection of relevant data required to uphold our contractual obligations to you as a customer, we do not knowingly solicit information from or market to children under the age of 13. If you have any concerns about any data we may have collected from children under the age of 13, please contact us using the contact information provided below.

 

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner that is materially inconsistent with this privacy policy, without your prior consent.

We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.

 

The Options You Have Regarding Your Information

 You may at any time review, change, request to see or request for the information to be deleted that we hold on you. We will deal with your request in accordance with the EU General Data Protection Regulation or the statutory UK law relating to Data Protection, whichever is enforced in the United Kingdom and its territories at the time of your request.

Any request should be addressed to:

The Manager. Dion Gallichan Photography. 12 Northfield Road, Soham, Ely, Cambridgeshire CB7 5UE.

However, if you request for your information to be deleted, we may be required to retain certain information to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, fulfil any outstanding contractual obligation to your or a third-party supplier, and/or comply with legal requirements.

 

Unsubscribe From Communications

If you no longer wish to receive correspondence, emails or other communications from us, you may opt-out by contacting us using dg.photography@hotmail.com 

 

Contact Us

If you have any questions or comments regarding this Privacy Policy, please contact us in writing to:

The Manager. Dion Gallichan Photography. 12 Northfield Road, Soham, Ely, Cambridgeshire CB7 5UE.

Phone: 01353 721811

Email: dg.photography@hotmail.com

 

 Your Right To Complain To The ICO  

If you are not satisfied with our use of your personal data, or our response to any request you send to us to exercise any of your rights, then you have the right to complain to the Information Commissioners Office:

Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Tel: 0303 123 1113

Email: casework@ico.org.uk

 

REVISED: 1st December 2024